our team
Help and Advice
If you have any questions about a product you have seen on our website and want some advice or have an enquiry about anything else, then please see the information below.
HOW DO I CONTACT KASSAVELLO?
We are available Monday to Friday, from 9:00am to 5:30pm.
If you have any questions, please contact us:
- Tel (UK): +44 (0)7941 091 352
- Tel (Portugal): +351 936 090 415
- Email: info@kassavello.com
Ordering
HOW DO I PLACE AN ORDER?
Once you have found a product you wish to purchase, please contact us by phone or email to proceed with your order.
PRICING
All prices displayed on the Kassavello website are shown in EUR (€), GBP (£), and USD ($) for the convenience of our international customers.
Prices include VAT where applicable. Delivery, installation, customs duties, and any local taxes are not included unless expressly stated in the quotation.
As all products are made to order, prices shown on the website are indicative. A final quotation, including shipping costs and any applicable taxes, will be provided before the order is confirmed.
For deliveries outside the European Union (EU), VAT may not apply where permitted by applicable tax legislation. Customers are responsible for any import duties, customs clearance fees, local taxes, or other charges imposed by the destination country.
We make every effort to ensure that all pricing and product information is accurate. However, errors may occasionally occur. We reserve the right to correct pricing errors or omissions and to amend prices without prior notice.
If an error is identified in a quotation already issued, we will notify you as soon as possible. You may then accept the revised quotation or decline it without obligation.
Payments
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment by BACS (bank transfer).
HOW DO I PAY?
Private / residential clients: Full payment is required in advance. Orders are only confirmed once cleared funds have been received.
Commercial clients: Please contact us to discuss opening a trade account.
DO YOU OFFER A TRADE DISCOUNT?
Yes. Please contact us by phone or email for more information.
Shipping/Deliveries
WHERE DO YOU DELIVER?
We deliver worldwide.
Working with trusted logistics partners, we arrange deliveries across Europe and internationally. Shipping methods and costs are tailored to each order based on destination, size, and specific requirements.
For deliveries outside the European Union (EU), customers are responsible for any applicable import duties, customs clearance fees, and local taxes unless otherwise agreed in writing.
HOW SOON CAN YOU DELIVER?
As every piece is made to order, delivery times vary depending on the product, materials, and production schedule.
Estimated lead times will be confirmed in your quotation and order confirmation. Once production is complete, we will arrange shipment according to the agreed delivery schedule.
IS THERE ONE STANDARD DELIVERY CHARGE?
No. Shipping costs are calculated individually for each order.
Delivery charges depend on factors such as destination, order volume, delivery method, accessibility, and any additional services required, including installation or white-glove delivery where applicable.
A detailed shipping quotation will be provided before your order is confirmed.
WHEN WILL I KNOW WHEN MY GOODS HAVE BEEN DISPACHED?
Once your order has been dispatched, our team will notify you by email with shipping details and, where available, tracking information.
For larger furniture pieces or project deliveries, we will coordinate directly with you or your appointed contact to arrange delivery.
Materials
CAN I SUPPLY MY OWN FABRIC?
Yes, we are happy for you to supply your own fabric.
DO I HAVE TO CONFIRM MY FABRIC CHOICE WHEN I PLACE THE ORDER?
Yes. To guarantee delivery times, fabric selection must be confirmed as soon as possible after placing your order.
GOODS INFORMATION
We make every effort to ensure colours are displayed as accurately as possible. However, due to variations in screens, browsers, and devices, we cannot guarantee exact colour reproduction.
For products made from natural materials such as leather or wood, variations in colour, shade, grain, and finish are inherent and should be expected. It is also not possible to guarantee an exact match with items ordered at different times.
CAN I CANCEL MY ORDER, RETURN IT OR HAVE A REFUND?
All products are made to order. Therefore, orders cannot be cancelled, returned, exchanged, or refunded once confirmed.
We recommend ensuring that all specifications and finishes are correct before placing your order. This does not affect your statutory rights.
DO YOU OFFER A GUARANTEE?
Yes. All products are covered by a guarantee. This varies depending on the item or brand, and full details will be provided at the time of purchase.
WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?
Please contact info@kassavello.com within 48 hours of receipt.
Include photographs of the damage so we can assess the issue and advise on the next steps.
Please retain all original packaging. Items must be returned in their original packaging where possible, and additional packaging may be required if the original is damaged. We can provide guidance if needed.